The Internet Services Jomongee Offers

In order to provide excellent quality services and products we believe that a core delivery infrastructure has to be in place.

There are a lot of Internet companies offering single services and products, quoting that they're specialists and then pricing themselves accordingly. However, we believe that from day one, you need a company to guide you through the decision process and offer you a one-stop-shop solution tailored to your particular needs.

We endorse this approach with an easy to manage, hassle free relationship. We provide one business and technical supplier, one invoice, one contact and a fully managed service supporting your complete end-to-end Internet business requirements.

Jomongee Internet Lifecycle Management offers a closed loop services for all that you need to start and maintain your very own web site.

Advice

Domain Name

Web Hosting

Web Design

e-Commerce

Website Management

Internet Marketing

Support

Our highly customer-specific lifecycle approach has become exceptionally effective to many small businesses wrestling with where to shop and what to buy. This has proven to be very successful and is one of the key reasons why businesses choose Jomongee.

Whether you need to build your own Web identity or establish an e-commerce business, we, at Jomongee are ready to help you. Take advantage of our streamlined method for Web design and development (WDD) and have your fully functional Web site created within 2 weeks.

Jomongee WDD Methodology

Project review (FREE)

• High-level project analysis
• Cost estimates

Planning (FREE for Jomongee customers)

• Requirements gathering
• Functional specifications
• Project scope
• Proposal

Project management

• Daily status reports
• Customer feedback management
• Milestone tracking

30 day FREE Web site monitoring and fine-tuning

While most of our web sites are packaged with a comprehensive web-based administrative interface for content, inventory and order management, we can take your online business one step further by providing you with prompt and professional web site management (WMS) services. This lets you concentrate on your most crucial business objectives. You can save time, effort and cost with the following Jomongee WSM services:

• Content update
• Inventory management - add, edit, delete products and product information, alter prices
• Image processing - send us your scanned product images and we will optimize them for the Web (remedy any image defects, adjust the image balance, resize and crop the images, rotate the image if necessary, convert them to JPEG, GIF or PNG format as appropriate)
• Design and send your newsletters
• Run regular database backups

We provide this service as part of our overall proposition and sincerely believe it is critical to the success of your web site. In order for your potential customers to find your web site, they need to know it's there and what information you are presenting. Simply creating a web site and hoping people will come, won't deliver visitors. This service can!

We have many years of experience in Internet Marketing and have created a service for you that is widely recognized to be the best in the industry. We offer a wide range of services from keyword analysis (what words/phrases fit your business) through to optimising the code and text in your web site to make it easier for the search engines to find you.

This service is not inexpensive - but it's worth every pound. Ultimately, the return on your investment will be rewarded many times over. Our goal is to make you money by providing a service that will continually and consistently deliver results.

In addition, we offer a web site submission service at a very affordable price.

At Jomongee, we are committed to providing you with the highest levels of customer service and the following details describe how we plan to deliver this service.

Delivery

• To deliver solutions based on customer requirements
• Maintain agreed delivery dates of developed products
• Manage ongoing changes before go live
• To respond to all customer enquiries within 24 hours

Managed Services

• Responsive updates on request
• Full site back-up service, to ensure data integrity and security
• Regular monitoring of statistics and reports
• Usage tracking
• Marketing campaign management
• Ongoing recommendations for change

Communication

• Making it as easy as possible to contact our technical support team during office hours by email, live chat or phone
• To respond to all support email within 24 hours
• To respond to all customer enquiries within 24 hours

Accuracy

• Providing clear, complete and accurate information on our products, services and pricing, on the phone, online and via email or post

Performance

• Continuously enhancing and improving the network to ensure that the service we provide continues to meet and exceed the expectations of our customers
• Working with our customers to correct any problem and taking action to ensure that the problem does not recur

Honesty and Integrity

• At all times striving to be honest, friendly, courteous and treating all Customers as valued Customers
• Making certain that should the level of service we provide fail to meet your reasonable expectations, we take steps to rectify the situation, as soon as it is brought to our attention

Privacy and Security

• Treating your personal information in the strictest confidence
• All credit/debit card details given over the Internet are encrypted and securely protected in accordance with the Data Protection Act 1984

CPanel allows you to control every aspect of your web hosting account with us! You are 100% in control of your web site and you can make as many changes and updates as you like. Anyone who can surf the web can use cPanel!

We believe that cPanel represents the most advanced shared web hosting solution available today in the world.

All Jomongee hosting packages come complete with FREE and UNLIMITED technical support, via email, live chat, telephone and our support help desk customer relationship management tool. The Jomongee Help Desk has been designed to offer you the customer the ability to submit any technical problems or queries you may have and one of our technical support analysts will respond to your online requests. This will give you the advantage of viewing all of your open support requests and to close those ones you feel have been completely answered. The Support Help Desk has been designed with you in mind and you can access it at anytime, from anywhere to see the current status of any requests you’ve submitted.

In addition, our expert support team offers a wide range of skills including Linux, FrontPage, Windows, Apache, ASP, PHP, Perl, CGI, SSH, SSL and more. We send you regular newsletters keeping you up to date with everything that is happening at Jomongee.

Back to top